Canvas returning Argo Tunnel Error

Resolved

Major outage

Started about 1 year agoLasted about 8 hours

Affected

Sites

Canvas (canvas.bloxvalschools.com)

Updates

Resolved
May 20, 2024 at 10:35 PM
Resolved
May 20, 2024 at 10:35 PM
This incident has been resolved.
Monitoring
May 20, 2024 at 9:58 PM
Monitoring
May 20, 2024 at 9:58 PM
We implemented a fix and are currently monitoring the result.
Identified
May 20, 2024 at 9:55 PM
Identified
May 20, 2024 at 9:55 PM
We have determined that the issue was a networking error. We are continuing to work on a fix for this incident.
Investigating
May 20, 2024 at 2:55 PM
Investigating
May 20, 2024 at 2:55 PM
We are aware of the 502 errors coming from Canvas (Error 1033) "Argo Tunnel Error". We are currently investigating this incident.

BCPS IT - Canvas returning Argo Tunnel Error – Incident details