BCPS IT - myTeam experiencing degraded perofrmance – Incident details

Roleplay Center (rpcenter.bloxvalschools.com) experiencing major outage

myTeam experiencing degraded perofrmance

Resolved
Major outage
Started 4 months agoLasted 30 minutes

Affected

Authentication Infrastructure

Degraded performance from 4:06 AM to 4:20 AM, Major outage from 4:20 AM to 4:26 AM, Partial outage from 4:26 AM to 4:36 AM

myTeam (sso.gobcps.link)

Degraded performance from 4:06 AM to 4:20 AM, Major outage from 4:20 AM to 4:26 AM, Partial outage from 4:26 AM to 4:36 AM

Updates
  • Resolved
    Resolved

    The issue has been resolved.

  • Update
    Update

    All instances have been restored to full service. We are monitoring system performance.

  • Monitoring
    Monitoring

    We are slowly bringing myTeam up. Performance is being monitored.

  • Identified
    Identified

    We've identified the issue and are actively attempting to resolve it.

  • Investigating
    Investigating

    We are continuing to investigating the incident again. You may see myTeam go up and down during this period.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.